Customer Support

I’m Struggling to Make Payments

All loans are subject to status. The rate you are offered will depend on your personal circumstances, past credit conduct and other related factors.

All calls are recorded for training and quality purposes.

Step One is a member of the Finance & Leasing Association (FLA) and we adhere to the FLA Lending Code.

Step One Finance Limited is incorporated as a private limited company in England and Wales with number 07448379. Its registered office is Premier House, 15 – 19 Church Street West, Woking, Surrey, GU21 6DJ, United Kingdom. We are authorised and regulated by the Financial Conduct Authority with financial services register number 706087 for our second charge loans secured on residential property and unsecured personal loans. ©2025 Step One Finance Limited. All rights reserved.