We understand that circumstances can change. If you're finding it difficult to make payments, we’re here to support you.
What you should do first
Contact us as soon as possible. Early help makes a big difference.
Support options may include:
- Temporary payment arrangements
- Reduced payments
- Payment holidays (in some cases)
Independent debt advice
You can also contact free organisations such as:
- StepChange Debt Charity
- Citizens Advice
We’ll treat you fairly
We will:
- Listen without judgement
- Work with you to find a solution
- Keep your situation confidential
⚠️ Important
Missing payments may affect your credit file.
Your home may be repossessed if you do not keep up with your mortgage repayments.